Privacy Policy

1. Introduction

CO7Recovery (including CO7Reformer Pilates and our associated services) understands how important your privacy is.


This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging with CO7Recovery, visiting our website, or using our services, you agree to the terms of this Privacy Policy.

2. What is Personal Information?

“Personal Information” refers to information that identifies you or could reasonably identify you.

This may include (but is not limited to) your name, date of birth, address, email, phone number, health information, or payment details.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Book or attend a class, treatment, or consultation

  • Sign up for memberships, newsletters, or promotions

  • Complete forms (online or in-person)

  • Communicate with us by phone, email, or social media

  • Use our website or online booking system

We may also collect information from trusted third-party systems that support our operations (see section 8).

4. How We Use Your Personal Information

We use your information to:

  • Provide and manage your bookings, memberships, and services

  • Communicate updates, offers, and relevant wellness information

  • Respond to your enquiries and feedback

  • Maintain safety and compliance within our health and wellness services

  • Process payments and issue receipts

  • Improve our client experience and business operations

We will only use your personal information for the purposes it was collected, unless otherwise permitted by law or with your consent.

5. Direct Marketing

We may use your contact information to send you newsletters, promotions, or updates about CO7Recovery.


You can opt out of receiving marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

6. Health Information

As a wellness and recovery centre, we may collect limited health-related information to provide safe and appropriate services.


All health information is treated as sensitive information and handled with the highest level of confidentiality.

7. Storage and Security

Your privacy and data security are important to us.
We store personal information securely in password-protected systems and devices.
We take reasonable steps to protect your data from loss, misuse, unauthorised access, alteration, or disclosure.

If your information is no longer needed, we will securely delete or de-identify it.

8. Third-Party Services

To provide our services, CO7Recovery may use trusted third-party platforms that process payments, bookings, and communications.
These may include (but are not limited to):

These services have their own privacy policies and may store information outside Australia. CO7Recovery is not responsible for how these third parties manage your data, though we take care to partner only with reputable providers.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience, track website performance, and understand how visitors interact with our site.


Cookies do not contain personal information. You can disable cookies in your browser settings, though some website functions may be affected.

10. Access and Correction

You have the right to access and correct your personal information held by CO7Recovery.
If you believe your details are inaccurate or outdated, please contact us at connect@co7recovery.com.au, and we will respond promptly.

11. Disclosure of Personal Information

We will never sell or rent your personal information.
We may disclose your information only when:

  • Required by law or court order

  • Necessary to protect your health, safety, or the safety of others

  • Necessary to complete payment or service functions via trusted partners (as listed in Section 8)

12. Children Under 18

Our services and website are not directed toward individuals under 18 years of age without parent or guardian consent.


We do not knowingly collect information from minors. If you believe we have done so in error, please contact us, and we will delete it immediately.

13. Data Breach Response

If a data breach occurs that may compromise your personal information, CO7Recovery will act in accordance with the Notifiable Data Breaches Scheme under the Privacy Act including taking immediate action to secure data and notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

14. Changes to This Policy

CO7Recovery may update this Privacy Policy from time to time.

The updated version will be posted on our website with a revised “Effective Date.”

By continuing to engage with CO7Recovery, you accept the terms of the current Privacy Policy.

15. Questions or Concerns

If you have any questions, feedback, or concerns about our privacy practices, or wish to make a complaint, please contact us at:

connect@co7recovery.com.au
25 Bay Road, Mount Gambier SA 5290

We are committed to responding promptly and respectfully to all privacy-related enquiries.

CO7Recovery — Repair. Reset. Restore.
Your privacy and wellbeing are at the heart of everything we do.

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EFFECTIVE DATE: NOVEMBER 10, 2025